Contact & Support
If you have any questions or concerns about your order, please feel free to reach out to us with your message. We'll get back to you within 24 hours. You can contact us at alyssa@godschosen.shop
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FAQ's
IS CUSTOMER SUPPORT ON WEEKENDS?
Yes!
WHY IS MY ORDER DELAYED?
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
WHERE IS MY ORDER?
DO YOU PROVIDE FREE SHIPPING?
We offer free shipping on orders $100 and up!
HOW LONG DOES SHIPPING TAKE?
USPS Ground Advantage shipping takes 2 business days
USPS Priority Mail shipping takes 1 business day
USPS Priority Mail Express International shipping takes 3-5 business days
USPS Priority Mail international shipping takes 6-10 business days
USPS First-Class Package International shipping takes 7-21+ days
DHL Express Worldwide shipping takes 1-4 business days
CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?
If your order hasn't shipped yet, we can update your address. Contact us ASAP to make changes.
CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
Please review your order carefully before submitting we may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
WHAT IF MY ITEM IS DAMAGED OR INCORRECT?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
DO YOU OFFER RETURNS OR EXCHANGES?
Yes! Contact us at alyssa@godschosen1.shop
WHAT IS YOUR RETURN POLICY?
We have a 14 day return policy. To be eligible for your return your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Items sent back to us without requesting a return will not be accepted.
HOW DO I MAKE AN EXCHANGE?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.